In today's business world, seamless communication is the key to long-term success. Customers expect not only quick responses, but also personalised and consistent interactions across all channels. But how can companies ensure that their customer communication is optimised? The solution lies in integration - and this is where the Roger365 Contact Centre comes into play.
The challenge: Fragmented communication
Many companies are faced with the challenge of having separate communication channels. Whether email, telephone, chat or social media - without a centralised system, it becomes difficult to maintain an overview. Information gets lost, important customer concerns are overlooked and efficiency suffers.
The solution: everything in one platform
With the Roger365 Contact Centre, you can integrate all your customer communication into Microsoft Teams. This not only enables centralised management of your channels, but also seamless collaboration within the team. Your CRM system can also be integrated so that all relevant customer data is always at your fingertips.
What exactly is Roger365?
Roger365 is a contact centre solution that is naturally integrated into Microsoft Teams. Roger365 also includes messaging functions so that you can map your WhatsApp chats in Microsoft Teams, for example. Thanks to the integration of your CRM, such as HubSpot, you can link all important information with each other.
Microsoft Teams as an omnichannel solution
Microsoft Teams is one of the most important tools for many companies. It is often used for (video) calls and chats. However, Teams can do much more! You can find out more about this in our blog ‘Microsoft Teams - More than just making calls’. Among other things, MS Teams has its own app store where useful add-ons can be downloaded. One of these is Roger365. Roger365 brings contact centre functionalities to Microsoft Teams.
