Microsoft Teams - platform with more power

Video conferencing has become the norm for every company. Microsoft Teams is often used. What many people don't know: This platform offers much more than just digital communication.

The pandemic has triggered a surge in digitalization that would hardly have taken place so quickly under normal circumstances. Suddenly, decentralized collaboration became a matter of course. Many companies are relying on Microsoft Teams. But very few are aware of the potential this platform offers.

MS Teams provides a virtual workspace in which team members can not only exchange information on a one-to-one basis, but also share and work on files together - a revolution in digital collaboration.

Turn MS Teams into an omnichannel contact center

MS Teams provides a virtual workspace in which team members can not only exchange information one-to-one, but also share and edit files together - a revolution in digital collaboration.

For many companies, there are attractive opportunities to use MS Teams profitably as part of Office 365 and to make the digital workplace more efficient. With Teams as a platform, you have a central communication hub at your disposal.

With the help of ROGER365, seamless integration with WhatsApp, Facebook, Twitter, SMS, web chat, BOTs and more is possible. This offers a wide range of options for using the complete contact center experience - and this will make your work much more efficient.

Let's start with telephony: With Teams, you can make calls as normal. All you need is a connection to the public telephone network (Swisscom, Peoplefone, SIP call, etc.). To control call flows intelligently, you need a contact center solution such as ROGER365.

The ROGER365 Contact Center adds functionalities such as calling agents, supervisors and reporting, all of which are seamlessly integrated into Microsoft Teams.

Integrate your CRM in MS Teams

Do you use a CRM system such as MS Dynamics, Salesforce, HubSpot or similar? Then it's worth integrating it seamlessly into Microsoft Teams. The CRM calling integration provides you with an immediate 360-degree customer view during a call. In addition to basic contact information, you can also access real-time data such as new and outstanding invoices.

Microsoft Teams call integration enables your business to become more efficient and productive while increasing customer loyalty.

CRM-Calling Integration

Become a teamplayer

Do you already use MS Teams and HubSpot?
Are you using a CRM solution such as MS Dynamics, Salesforce, etc. and would like to make better use of it in customer conversations?
Or are you considering switching to Teams Calling with Contact Center?
If you can answer yes to at least one of these questions, we should talk.

Arrange a meeting with me here.

Chili Digital is an exclusive partner in Switzerland and offers you an all-round package for Teams Calling, Roger365 Contact Center and integration in CRM solutions such as MS Dynamics, Salesforce, HubSpot, etc.